Terms of Service
This documentation is in place to protect both you as the recipient of the service, and us as the provider.
You can contact us anytime to discuss this document further by visiting the Contact page from the website menu.

Introduction & Overview
This website is operated by Plant Shop Africa. Throughout this document, the terms “we”, “us”, and “our” refer to Plant Shop Africa.
The term “Service” is used in this document to encapsulate any and all products, services, and information (and anything else) that we offer on our website, or anywhere on planet Earth (including on the internet).
We offer our Service to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read this Terms of Service policy carefully before accessing or using our website.
Acceptance and Application of Terms and Conditions
By interacting with our Service, you agree to be bound by all the terms and conditions contained within this policy document as well as and including all additional terms and conditions and policies referenced herein and/or available by hyperlink within the policies section of our website. The policies tab can be found at the bottom of every page of our website.
These Terms of Service apply to all users of the Service, including but without limitation to users who are website visitors, vendors, customers, merchants, service providers, and/or contributors of content.
If you do not agree to all the terms and conditions of this policy, then you may not access the website or the Service.
Please contact Plant Shop Africa if you are unsure about anything before accepting the Terms of Service. Once you have accepted the Terms of Service, you will be bound by the terms and conditions contained within the policy.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Any new features which are added to the website shall be immediately included in the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
Age and Parental Consent
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Appearances and Images
All images used on this website and product pages that are used to depict products should be used as a guideline only. Image 2 on each product page will be the closest representation of what you will receive upon delivery.
All customers must accept that nature is not a factory; and therefore every plant is unique and slightly different. The shape and colour of plants can differ depending on the seasons and their immediate growing environment. No two plants are ever identical; that is the beauty and wonder of nature.
Images that depict plants in a fully-grown or flowering state are used to illustrate the potential of the plant; the specimens you receive may or may not have flowers. Nevertheless, with time and the right conditions your plants will grow well and produce beautiful colourful flowers.
Condition of Specimens
The length of the plant cuttings you receive will be as close to the length displayed on each product’s product page. You accept that a variance of 5 cm above or below that value is possible, and in exceptionally rare cases a cutting could be as much as 10 cm below that value and it does not justify a refund, replacement, or any form of reimbursement.
We make every effort to ensure that you receive great quality healthy plants which are free of pests and diseases. We do this by mindfully selecting and checking each specimen then carefully and securely pack them by hand.
Nevertheless we must acknowledge that plants may arrive with some wilting, blemishes, idiosyncrasies, minor damages due to transportation, or even the presence of insects or disease.
You should not panic if this is the case. If there are damages that are serious enough to prevent the growth of the plants then we’ll be happy to find a solution that ensures your satisfaction. So you can relax and rest assured that this will be a positive experience.
If you receive cuttings that you believe are not in a suitable condition to take root and grow, then please contact us within 24 hours of receiving them. We will happily discuss a way forward so that your satisfaction as our customer is ensured. You can also read our full Returns Policy via the “Policies” tab in the website footer at the bottom of this page. By accepting these Terms of Service you agree to all the terms and conditions stipulated in the Plant Shop Africa Returns Policy.
We are also proud to state that these plants grow in a natural environment on our premises. We use no artificial chemicals (inorganic fertilisers, pesticides, and herbicides). This means that some plants may have minor insect or wind damage, however this will not be consequential to the plants’ growth and we always choose the healthiest plant cuttings for our customers.
Customer Responsibility
By purchasing plants from Plant Shop Africa, customers must accept that the success of their cuttings and plants is their responsibility and theirs alone. We cannot take responsibility for lack of success due to reasons such as poor weather conditions, mistakes made by the customer, local pests and diseases, or any other reason whatsoever.
I as the owner of Plant Shop Africa (Jethro Burnett Thorburn) cannot guarantee a 100% success rate for our customers as that would open up an avenue for exploitation (as lazy customers who do not actually care for their baby plants could place the blame on our products and then demand a convenient refund).
With this being said, I am absolutely confident that even a novice gardener can achieve great results and success using all of our plant offerings.
I specifically decided to specialise in hardy, easy to root plants, that have been proven to be well-suited to South African conditions and do not require specific expertise to cultivate. I have personally tried and tested all the available varieties at our dry and windy farm to make sure that they can withstand harsh growing conditions.
I am happy to state that I have consistently achieved very high success rates (often 100%) with cuttings at our farm. So with some concerted effort on your part you should have a very high success rate and the plants will soon be thriving in their new home. Of course there are casualties from time to time, and there is usually a reason for it that could have been avoided if I had prior experience. That is simply life!
Please also note that our website and product pages are not intended to provide the full extent of all information that you may want or need on a particular plant or product. This would be impossible. Therefore it is assumed that you have done your own research and are completely satisfied with the information at your disposal (before and after purchasing anything from Plant Shop Africa).
Limitations and Modifications of the Service
Prices for our products and/or services are subject to change without notice.
We reserve the right at any time to modify or discontinue any services, products, or information (or any other element of the Service) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, cancellation of order, or discontinuance.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. This includes the refunding of orders to be received in locations which would increase our normal operating costs, for example if an order is placed by a customer to be delivered to a town that is not on our delivery partners usual delivery routes, or in remote rural areas that we are unable to service (for example farms).
We reserve the right to exercise this agency on a case-by-case basis.
We reserve the right to limit the quantities of any products, services, or information that we offer.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected.
While we strive to offer our customers post-purchase support however this is not compulsory or legally binding. We are not compelled to communicate with customers after a purchase unless legally required to do so. If we do engage in communication with a customer, we can cease such communication at any time for whatever reason.
Accuracy of Billing, Personal, and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or any other persons.
We reserve the right to cancel any order (regardless of whether payment has been received or not), and to refund the order without further explanation, and without incurring or having to refund any costs incurred by the customer (for example bank fees and charges on the customers side).
You agree to provide current, complete and accurate purchase and account information for all purchases made with us. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Returns Policy.
Third-Party Tools, Links, Information, Products, and Services
We may provide you with access to third-party tools, links, information, products, and services over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools, links, information, products, and services “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of third-party tools, links, information, products, and services.
Any use by you of tools offered through the Service is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links that we place while offering the Service may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, information, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Privacy and Personal Information
You understand that your personal information and actions (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
Your submission of personal information through the Service is governed by our Privacy Policy and our Cookies Policy; click the links in the footer of our website under “Policies” to read more.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Service: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
You may not use our products for any illegal or unauthorized purpose, nor may you use any of our products, services, or information provided to violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the terms will result in an immediate termination of your access to the Service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service we offer on any digital or physical platform without express written permission by us.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. Results will vary depending on all the external factors and circumstances that interact with your actions as well as those that products you receive are exposed to.
Plant Shop Africa and any persons or entities associated with Plant Shop Africa (together or severally) provide no assurances, guarantees, or warranties in relation to any advice, guidance, information provided, or anything purchased or received from Plant Shop Africa, except those that by law must be provided.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service, including all products and services delivered to you through the Service, are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
We are not responsible if information made available on this Service is not accurate, complete or current. The information is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
To the extent permitted by law, Plant Shop Africa excludes all liability, and has no liability to any person or entity, however arising, from or in relation to any advice, guidance, recommendations, information provided, or anything purchased or received from Plant Shop Africa.
Indemnification
You agree to indemnify us, defend us, and hold us harmless (including our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, vendors, content creators, interns, and employees) from any claim or demand, including reasonable attorneys’ fees, or fees incurred by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
The information on this site is neither intended nor implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available through this web site is for general information purposes only. Plant Shop Africa makes no representation and assumes no responsibility for the accuracy of information contained on or available through this web site, and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through this website with other sources, and review all information regarding any medical condition or treatment with your physician. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS WEB SITE.
Plant Shop Africa does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific tests, products, procedures, treatments, services, opinions, health care providers or other information that may be contained on or available through this website. PLANT SHOP AFRICA IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU OBTAIN THROUGH THIS WEB SITE.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our website or on any other digital or physical platform that we are active on that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability (or any other element of the Service). We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on our website or any other physical or digital platforms that we are active on or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in our offerings or on any related website, should be taken to indicate that all information in the offerings or on any related website has been modified or updated.
User Comments, Feedback, and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Refusal and Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Service.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement. Furthermore, if we terminate this agreement (at any time and without notice) you will remain liable for all amounts due up to and including the date of termination; and we may deny you access to our Service (or any part thereof) accordingly.
We reserve the right to refuse our Service to anyone for any reason that is determined by us, this includes ceasing any and all communications to avoid abusive or threatening communications or behaviour.
Severability of Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
These Terms of Service and any policies or operating rules posted by us on this website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Legal Declaration
This website is operated by Plant Shop Africa. Throughout this website, the terms “we”, “us”, and “our” refer to Plant Shop Africa. Plant Shop Africa offers all information, advice and recommendations, plants and related products, services, and anything else that we offer on our website or anywhere on planet Earth (including on the internet) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here as well as those listed within the Policies section at the bottom of any page on our website.
By visiting our site and/or purchasing something from us, you agree to be bound by all the terms and conditions contained within this policy document as well as and including those additional terms and conditions and policies referenced herein and/or available by hyperlinks within the Policies section of our website.
If you do not agree to all the terms and conditions of this policy, then you may not access the website or interact with Plant Shop Africa in any way.
We reserve the right to update, change or replace any part of this document (or other Plant Shop Africa policy documents) at any time without any written warning to you. Any new features which are added to the website or other Plant Shop Africa offerings shall be immediately included in the terms of reference of this document and all other Plant Shop Africa policy documents.
You can review the most current version of this policy document or any other policy documents via the Policies section at the bottom of our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Governing Law
This policy is reinforced by our supplementary documents, namely the Cookies Policy, Privacy Policy, and Returns Policy, all of which can be accessed via the footer at the bottom of the Plant Shop Africa website. Your acceptance of the Terms of Service is taken as an acceptance of these supplementary documents as well.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 3 Stones Hill (Eidola Farm), Makhanda (Grahamstown), 6139, Eastern Cape, South Africa.