Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website or any other physical or digital platform through which we offer our “Service” (any products, services, or information). Simply by using or interacting with our Service, you agree to the terms and conditions of our privacy policy.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”.

If you are a customer, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including payment card numbers), email address, and phone number.  We refer to this information as “Order Information”. We also reserve the right to automatically create an account for you on our website, using this Order Information.

Like customers, if you are a vendor, content creator, or community member, we may also create a user profile for you upon registration and we store the data that you supply to us within our website’s database. This information is used solely to support the functionality of the website and for any tasks related to our Service that we may need to use the information for; we do not use it for any illicit purposes.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information, and any other information we may store that relates to you.

Technologies Used

“Cookies”

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about our cookies policy click the link in our website footer.

“Log files”

Log Files track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels”

Such technologies are electronic files used to record information about how you browse the Website.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  We also share your Personal Information with analytics services.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by:

Facebook – https://www.facebook.com/settings/?tab=ads

Google – https://www.google.com/settings/ads/anonymous

Do Not Track

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe.

Data Retention

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Legal Declaration

This website is operated by Plant Shop Africa. Throughout this website, the terms “we”, “us”, and “our” refer to Plant Shop Africa. Plant Shop Africa offers all information, advice and recommendations, plants and related products, services, and anything else that we offer on our website or anywhere on planet Earth (including on the internet) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here as well as those listed within the Policies section at the bottom of any page on our website. 

By visiting our site and/or purchasing something from us, you agree to be bound by all the terms and conditions contained within this policy document as well as and including those additional terms and conditions and policies referenced herein and/or available by hyperlinks within the Policies section of our website.

If you do not agree to all the terms and conditions of this policy, then you may not access the website or interact with Plant Shop Africa in any way.

We reserve the right to update, change or replace any part of this document (or other Plant Shop Africa policy documents) at any time without any written warning to you. Any new features which are added to the website or other Plant Shop Africa offerings shall be immediately included in the terms of reference of this document and all other Plant Shop Africa policy documents.

You can review the most current version of this policy document or any other policy documents via the Policies section at the bottom of our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.